Terms and Conditions

Effective August 6, 2026 · Version 2026-08-06

1. Agreement to These Terms

CISARKANSAS PAY (the "Service") is operated by T Smith Consulting ("we," "us") to collect court fines, fees, and other payments on behalf of participating Arkansas county government offices (each, a "County"). By submitting a payment through the Service, you agree to these Terms and Conditions. If you do not agree, do not use the Service; you may pay by other means accepted by the County office that holds your account.

2. Payment Authorization

When you click the pay button and complete checkout, you authorize a one-time charge to your payment card for the total shown, which is the payment amount you entered plus the convenience fee disclosed before checkout. Card payments are processed by our third-party payment processor, i3 Verticals, on its secure hosted payment page. Your card number is entered on, and handled by, the processor's page; it is never received or stored by this Service.

3. Convenience Fees

A convenience fee applies to each payment and is shown on the payment page before you check out. The fee varies by County and is calculated as a percentage of the payment amount, subject to a minimum. The convenience fee is charged for the use of this payment option and is non-refundable, including when the underlying payment is refunded.

4. Accuracy of Information

You are responsible for the accuracy of the information you provide, including the account or case you select, the payment amount, and the email address you enter for your receipt. Payments are applied to the account and case you identify.

5. Receipts

A receipt is emailed to the address you provide at checkout. Please retain it for your records. If you do not receive a receipt, check your spam folder and then contact us at the address in Section 12.

6. Refunds

All sales are final. Refund requests must be submitted within 48 hours to the issuing County office. Approved refunds are issued in full for the payment amount only, to the original payment card; partial refunds are not offered, and convenience fees are not refunded.

7. Disputes and Chargebacks

If you believe a charge was made in error, contact the issuing County office or our support team (Section 12) before disputing the charge with your card issuer — most issues can be resolved quickly. If a payment is reversed through a chargeback, any credit applied to your County account for that payment may also be reversed.

8. Posting of Payments

A payment is credited against your County obligation when it is confirmed by the processor and posted by the County. Submitting a payment does not by itself satisfy a court date, deadline, or other legal obligation; contact the County office with questions about the status of your account.

9. Service Availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability. If the Service is unavailable, you remain responsible for paying by other means accepted by the County before any applicable deadline.

10. Limitation of Liability

To the maximum extent permitted by law, T Smith Consulting is not liable for indirect, incidental, or consequential damages arising from use of the Service, and our total liability for any claim relating to a payment is limited to the convenience fee you paid for that payment. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes to These Terms

We may update these Terms from time to time. The version and effective date at the top of this page identify the current Terms. The version you accept at checkout, which is recorded with your payment, governs that payment.

12. Governing Law and Contact

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-law rules. Questions about these Terms or a payment: support@tsmithconsulting.co.